INSURANCE
Insurance for your pet and horse
We would recommend that you seriously consider insuring
your horse or pet. It can cover those unexpected bills that catch
us all by surprise. Insurance canl help you and your horse or pet
to get the best available treatment.
We have a range of insurance companies literature available at our receptions.
You can read them, take them away and make your own decision which policy suites
your particular requirements.
An insurance policy may not cover all treatments or costs (for example overnight
livery for horses or overnight stay for a pet) and will certainly have an excess
amount that you will have to pay. Please make sure you understand what your policy offers.
Here are a few points to remember and take note of when insuring
your pet -
- Your insurance policy is a contract directly between
yourself and the Insurance Company.
- Under recent changes in insurance regulations introduced by the
Financial Services Authority (FSA) we are not permitted to be involved
with mediation on your behalf with insurers other than to provide
factual information.
- It is your responsibility, within
our normal payment terms, to make full payment to House & Jackson for the work done and
the service provided. You claim back any monies directly from your
insurance company independent of the payment to House & Jackson.
However, we appreciate that animals receiving treatment can be
costly, and in exceptional circumstances, it may be agreed at
our discretion, that the Insurance Company will pay House & Jackson
direct.
- If you have an exceptional agreement made on your balance, and
the Insurance Company are to pay us direct, you must pay
your excess and any other non-insured items like livery/boarding
and vaccinations etc at the outset, before we proceed with the agreement
for your insurance company to pay us directly. We ask that you
provide us with a valid certificate of insurance when you make
a claim on your insurance.
- Regardless of whether you have an exceptional agreement or not,
you will continue to receive monthly invoices/statements showing
your balance as you are responsible for payment of your balance
at all times. You are responsible for chasing up your claim
as under new regulations we are not permitted to pursue payments
of your claim on your behalf. If we have not received payment of
your insurance claim within two months of the claim being submitted,
you will be expected to pay the balance in full, as we do not,
as a rule, offer credit facilities.
- Continuations - If you have further work
that is related to an insurance claim, i.e. re-examinations etc, you are
responsible for contacting your insurance company and obtaining
the continuation forms etc. Again, we are not permitted to do this
under the regulations.
- We ask that you keep us updated as often as possible if you hear
from your insurance company or you have spoken to them with regards
to the progress of the claim. This will help us keep our records
up to date and understand the progress of the claim.
- The new FSA rules are designed to regulate the sale and management
of general insurance. We will help you all we can within these
regulations and are always willing to lend a sympathetic ear.
If you have an insurance claim question then you can call our insurance
administrators who will be able to help you.
|